Privacy policy

RETURNS

We have a 30-day return policy, which means you have 30 days after
receiving your item to request a return.

To be eligible for a return, your item must be in the same condition
that you received it, unused, and in its original packaging. You'll
also need proof of purchase.

To start a return, contact us at kipperandco.store@gmail.com. Returns
should be sent to:

Kipper & Co
Apartment 44, South Central
33 Essex Street
Birmingham
B5 4BX
United Kingdom

If your return is accepted, we'll send instructions on how and where
to send your package. Items sent back to us without first requesting
a return will not be accepted.

Return postage is paid by the customer, unless the item is faulty,
damaged, or not what you ordered, in which case we cover it.

YOUR RIGHT TO CANCEL

Under the Consumer Contracts Regulations 2013, if you are a consumer
in the UK you have the right to cancel your order within 14 days of
receiving it, for any reason and without giving a justification. You
then have a further 14 days to return the goods to us. We will refund
you within 14 days of receiving the goods back.

This right is in addition to our 30-day return policy above.

DAMAGES AND ISSUES

Please inspect your order on arrival and contact us immediately if
the item is defective, damaged, or if you receive the wrong item, so
we can put it right. We cover return postage in these cases.

EXCHANGES

The fastest way to get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new
item.

REFUNDS

We will notify you once we've received and inspected your return and
let you know whether the refund has been approved. If approved,
you'll be refunded automatically to your original payment method
within 10 business days. It can take a little longer for your bank
or card provider to post the refund.

If more than 15 business days have passed since we approved your
return, please contact us at kipperandco.store@gmail.com.